At Konveio, we prioritize the privacy and security of user data. Our AI-powered comment analysis, powered by OpenAI via Microsoft Azure infrastructure, follows stringent privacy guidelines to ensure compliance with regulations. Here's how we maintain privacy standards:
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No Third-Party Sharing of PII: Demographic data and personally identifiable information (PII) are never shared with third parties, including OpenAI. Konveio's comment processing through AI only shares comment text, detached from any corresponding PII, with OpenAI for analysis.
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Data Privacy Agreements: As a business partner, Konveio has an agreement with OpenAI that ensures the data we process is not used to train or improve their models. This means that the information processed remains secure and does not "leak" into broader AI models. OpenAI does not store or retain this data long-term beyond necessary monitoring, and it is not shared beyond their service. More details at: https://openai.com/
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Ownership and Control: According to OpenAI’s privacy policy, both input and output data remain fully owned by our clients. Data is not used for training purposes, and it is only stored temporarily for monitoring purposes.
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AI is optional: All users are generally encouraged to avoid including PII in comments. If there are concerns about AI usage and data sharing, clients have the option to disable AI-powered analysis, ensuring no data is shared with third parties.
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Flexibility: If there is concern about potential PII in comments, the AI analysis feature can remain disabled until comments are reviewed and cleared. After the engagement period, bulk processing using AI can be performed on the cleaned comments, offering flexibility while ensuring privacy compliance.
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