To learn more on how Konveio integrates with CitizenLab go to: CitizenLab Help Article
Since you are managing CitizenLab and Konveio through two separate portals, two sets of settings must be considered.
1. Konveio Comment Settings
The most important setting for the integration to work properly can be found in Settings. Ensure that the two checkboxes under Comments are configured as shown below (Konveio typically configures these settings for you by default).
2. Managing your Document
Review the additional guides on how to manage commenting prior and how to extract reporting.
Participants are required to have a CitizenLab account and log in before they can participate. Follow the instructions at https://support.citizenlab.co/en/articles/7946532-embedding-konveio-pdf-documents-for-collecting-feedback to embed Konveio into your CitizenLab timeline.